FAQ

CHECK IN / CHECK OUT

Check-in is possible from 2.30 p.m.

If you arrive after 06:00 p.m, please send us a brief notification.

On the day of your departure, we kindly ask you to leave the room by 11 a.m. at the latest.

Late check out until evening without room: Only on request and at the price of 20,00 Euro per person.

BOOKINGS

The booking is valid upon receipt of your written reservation and subsequent confirmation of the hotel.

When booking certain room numbers or floors, we always try to meet your wishes. We cannot give a firm commitment.

All displayed room pictures are considered as an example. The floor plan or layout of the rooms and suites may vary slightly.

Rooms for single occupancy are available on request

FOOD INTOLREANCE & ALLERGIES

We kindly ask you to inform us of your food intolerance at the time of booking in order to be well prepared.

PRICES

All prices are in Euros, per person and night, including VAT and breakfast.

A local tax of €  3,00 will be charged per person per day. Children under the age of 14 are exempt.

CHILDREN

Discounts for children in parents' room or in a room with two full-paying guests will be charged as follows:

• Children up to 0.99 years free of charge (extra charge baby cot 15€)
• Children up to 3.99 years we offer a discount of -80%
• Children up to 13.99 years receive a discount of -50%
• Children from 14 years of age we offer a discount of 30%

DOGS

Your four-legged family member is very welcome in our house by appointment and will be charged 15 euros per day (without food). We ask you to follow the following rules:

• Please bring a blanket or a dog basket, food is not included
• Always keep the dog on a leash on the hotel grounds
• Unfortunately, the dog must not be allowed on the sunbathing lawn or the pool area
• Please understand that animals do not have access to the breakfast, bar and terrace area
• It is not allowed to let the dog climb on beds & sofas

A few meters from the house begins a vineyard path, which is good for walking in The Gassi.

CANCELLATION POLICY

If you are unable to take the holiday due to the current situation (e.B. due to entry and exit stop, quarantine obligation, risk area designation, etc.), a cancellation up to 1 day before arrival is free of charge.

Rebooking of the stay is free of charge.

Otherwise, our cancellation policy will continue to apply:

• Up to 30 days before arrival date - free cancellation.
• 14 to 30 days before the arrival date - 30% of the total amount
• 7 to 14 days before the arrival date - 50% of the total amount
• 1 to 4 days before the arrival date - 70% of the total amount
• For later cancellations, no-show, early departure - 100% of the total amount

Room cancellations are only valid in writing.

DEPOSIT

Due to the current situation: No down payment needed

The deposit payment can be made in advance via bank transfer. See bank details below.

PAYMENT

Debit cards or credit cards (EC card, VISA, MASTER) as well as cash payments are possible in Euros. Bank transfers are also possible.

BICYCLE RENTAL
We have Citybikes, which are available to our guests free of charge.

In addition, there are E-MTB, which we lend on a daily basis for an extra charge.

ELECTRIC CARS

On request the electric car can be charged at the parking lot.

SMOKING

Smoking is only allowed outdoors.

TAXI

We are happy to arrange a taxi for pick-up (extra charge)

BANK DETAILS

Hotel Torgglhof der Atz Imma

Saltnerweg 30

39052 Kaltern a.d.W.

Raiffeisenkasse Überetsch - Filiale Kaltern

IBAN:               IT82J0825558250000302014076

SWIFT-BIC:      RZSBIT21248